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Job Vacancy - Medical Receptionist Up to 27 hours per week (over 4 days) - job share considered

Medical Receptionist

Up to 27 hours per week (over 4 days) - job share considered 

We are looking for a Medical Receptionist to join our busy and growing Administrative team. The primary role of the post holder is to receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. The post holder will work within clearly defined protocol and procedures, adhering to Practice policies including Data Protection and Confidentiality.

 The post holder will be expected to undertake most or all of the following responsibilities:-

  • Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
  • Deal with telephone enquiries and face to face, received from patients, secondary care and other external agencies and responding to these by directing them to the appropriate member of the primary healthcare team.
  • Issuing repeat prescriptions according to practice guidelines
  • Booking appointments for GPs, Nurses, Healthcare Assistant and Physiotherapist
  • Accurately input clinical data which may include outcome of attendance of hospital clinics and practice appointments.
  • Undertake copying/scanning of health records, in accordance with GDPR.
  • Assist with and adhere to practice filing, storage and archiving protocol.
  • Aware of the requirement to maintain the confidentiality of personal data and apply appropriate systems to preserve the confidentiality of information, following the requirements of the Data Protection and Information Security Policies.

The candidate MUST be computer literate, have good in person and on the phone communication skills and also be able to juggle a varied workload at a fast pace. The ideal candidate will also be a good team player, be able to work under pressure, and have excellent time management. Experience of working in General Practice or equivalent would be advantageous.

 To apply, please email your CV and a covering letter detailing why you are the right candidate for the role to Debbie Wills, Practice Manager.


Published on 29th Jan 2025

NEW Private Provider Requests

From the 1st June 2024 – NEW PRIVATE PROVIDER REQUESTS 

From 1 June 2024 we will no longer be able to take on prescribing and monitoring of shared-care medications or specialist monitoring of certain medical conditions for ANY patients with a diagnosis made in the private sector. These shared-care medications and/or conditions require specialist monitoring and review, and many such medications are either only licensed for specialist prescribing or prescribed outside their licensed use.  Medications prescribed for ADHD, gender incongruence, dementia, Isotretinoin for severe acne, monitoring after private bariatric surgery are some examples.

This is a decision that has been agreed across GP practices in Lothian and supported by the Lothian Local Medical Committee due to capacity and workload issues, the longstanding underfunding in primary care, and the impact of long NHS waiting lists. We appreciate your understanding during these challenging times. We are more than happy to discuss onward NHS referrals in a routine appointment for a second opinion or transfer of care, but we cannot prescribe in the interim period.

Where a private specialist recommends the prescribing of a non-formulary or unlicensed medication we can only agree to ongoing prescribing if we have experience of the medication requested. If this is not the case, you will be directed back to the private provider for private provision or offered a suitable, formulary-based alternative that is within our remit as NHS GPs.

With regards to a private provider requesting investigation by the GP, the British Medical Association guidance clearly states that investigation should only be arranged through the GP-patient encounter and within the competencies of the GP. With regards to a private provider seeking a GP opinion for appropriateness of a privately provided treatment, again this is not within the NHS-funded duties of a GP. There are many other instances where the request from the private provider may not be accepted, and we will communicate this clearly to the best of our ability.


Published on 29th Jan 2025